The Polar Express

2016 Polar Express

It’s almost time to hear the bell ring! Charter sales for whole car purchases for the 2016 Polar Express season are on sale now and will end on Wednesday, August 31st. For more information on charters, please review the following documents: 2016 Charter Policies and 2016 Charter Pricing and Information.

Tickets for the 2016 season will go on sale to the General Public on October 3rd at 9:00am. ALL TICKETS ARE SOLD ONLINE ONLY. Want to get early access to Polar Express tickets? Consider becoming a CVSR Member! For more information on how to purchase your membership, please contact Peter Grossetti at 1-800-468-4070 ext. 228.

Need help ordering your tickets online? Review our step by step instructions HERE.

DATES AND TIMES

7:00pm – 9:00pm November 12th – 22nd, 25th - 30th

7:00pm – 9:00pm December 1st – 20th

3:00pm – 5:00pm December 10th and 17th

DEPARTURE LOCATIONS

Rockside Station – Independence: 7900 Old Rockside Road, Independence, OH 44131

Akron Northside Station – Akron: 27 Ridge Street, Akron, OH 44308

SEATING AND TICKET OPTIONS

*Please note – seating is assigned. Seats will not be moved due to lack of compliance with seat selection*

Mondays-Thursdays

Standard Coach
$45 per person ages 2 and above. Seats are in blocks of four, with two seats facing two seats.
 
Deluxe
$65 per person ages 2 and above. Seating in a dining cars. Seats are at tables, and are in two tops and four tops. Each passenger in our Deluxe seating will receive a commemorative Polar Express Mug.
 
Executive
$85 per person ages 2 and above (Rockside Station only). Seating in the remodeled Saint Lucie Sound luxury car. Seats are in comfortable padded seats and a spacious lounge area. passenger in our Executive seating will receive a commemorative Polar Express Mug.
 

Fridays – Sundays

Standard Coach
$47 per person ages 2 and above. Seats are in blocks of four, with two seats facing two seats.
 
Deluxe
$69 per person ages 2 and above. Seating in a dining cars. Seats are at tables, and are in two tops and four tops. Each passenger in our Deluxe seating will receive a commemorative Polar Express Mug.
 
Executive
$89 per person ages 2 and above (Rockside Station only). Seating in the remodeled Saint Lucie Sound luxury car. Seats are in comfortable padded seats and a spacious lounge area. passenger in our Executive seating will receive a commemorative Polar Express Mug.
 

 Coach Car


 Dining Car

 St. Lucie

FAQ

When do tickets go on sale?

Charter sales begin on Monday, August 3rd at 9:00am, phone only. Tickets go on sale to members on Wednesday, September 7th at 9:00am, online only. Tickets go on sale to the General Public on Monday, October 3rd at 9:00am, online only.

Can I call Customer Service to purchase my Polar Express tickets?

All tickets are sold online only until November 1st. Due to the high volume of calls; we are unable to place phone orders for Polar Express. If you do not have access to a computer, we suggest visiting your local library or asking a friend!

If I purchase tickets, and I am unable to take the train for any reason, are my tickets refundable?

All tickets are non-refundable without the purchase of Refund Protection. With refund protection, the Customer Service office must be notified at least 3 days in advanced, and we cannot guarantee tickets can be switched to a different date if the event is sold out.

Can I pick up my tickets at Will Call?

Tickets are available for print at home only. We do not offer a will call option. Please print out your tickets upon receiving the email confirmation. Email confirmations will not be resent due to lost tickets. Upon entering your information at check out, confirm that your email address is correct and valid. 

Is the train Wheelchair/Walker accessible?

The Cuyahoga Valley Scenic Railroad has a handicap accessible car with a lift.  Please call our Customer Service office at 1-800-468-4070 ext. 1 to purchase your tickets.

Can I bring a snack or other food on board the train?

No outside food or beverage is allowed on board. Passengers with outside foods or beverages will be prohibited from boarding.

Is there food or Polar Express merchandise on the train?

There is a concession car on board that will over a variety of snacks and non-alcoholic beverages as well as Polar Express merchandise. You will have time at the beginning and end of the trip to visit this car.

Are there restrooms on the train?

There are restrooms on the board the train and at the boarding platform. 

Holiday Party on the Caboose

Are you looking for a unique place to host your holiday party this year? Take a ride in our cozy caboose! This 10 seat car has a wood burning stove, and offers an intimate space for your next holiday get together! The caboose departs out of the Akron Northside Station only, and is NOT a part of the Polar Express program. To learn more about  privately charting out the caboose, please contact Customer Service at 1-800-468-4070 ext. 1!

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